Return & Refund Policy

Thank you for choosing PropBot AI, operated by Techwave Ventures Private Limited ("we," "us," or "our").

Please read this policy carefully. This is the Return and Refund Policy of PropBot AI.

1. Digital Products and Services

Because PropBot AI is a digital Software-as-a-Service (SaaS) platform, all transactions for monthly subscriptions and pre-paid credit refills are finalized upon successful charge.

• We do not issue refunds for standard monthly subscriptions once the billing cycle has started or credits have been granted.
• We do not issue refunds for pre-paid credit top-ups after the credits have been added to your account balance.
• Credits are non-transferable and have no cash value.

2. Exceptions

We understand that exceptional circumstances can take place. We may review refund requests on a case-by-case basis under the following conditions:

• Non-delivery of Service: If you made a payment but the system failed to deliver the purchased credits or activate your subscription due to a technical error on our side.
• Billing Errors: If you were charged multiple times for the same transaction.

If a refund is approved by our support team, it will be processed and credited back to your original payment source via Cashfree within 5 to 7 working days.

3. Cancellation

You can cancel your subscription at any time directly through your dashboard profile settings. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and no further automated recurring charges will be initiated.

4. Contact Support

If you have any questions about our Return and Refund Policy, or if you believe there was a billing error on your account, please contact us at:

Techwave Ventures Private Limited
Email: contact@techwaveventures.in
Website: techwaveventures.in